Renowned Specialists in Family Healthcare!
Observation Program
At Medco ER & Urgent Care in Plano and Frisco, we make it a priority to offer the quality and level of care that you and your family deserve. Sometimes patients require intensive short-term treatment but do not meet the criteria to be admitted to an inpatient hospital unit. In these cases, Medco ER has an available observation level of care. Observation patients receive intensive nursing care and have immediate access to a physician to ensure that the patient’s condition stabilizes so that they can either be discharged home or transferred to an inpatient facility for further acute care. Patients on observation status may require ongoing monitoring of vital signs, extensive diagnostic testing or consultation by a medical specialist. Observation stays are typically less than 24 hours.
At Medco ER & Urgent Care, we value your comfort and work diligently to provide care that meets the highest medical standards.
Our observation program is designed with patient discharge in mind. Our goal is to have our patients happy, healthy, and on their way home as quickly as possible.
FAQ
Where are you located?
We are located in Plano and Frisco, Texas. All of our locations are full-service, licensed emergency and urgent care facilities for your comfort, care, and safety.
What are your hours?
We are open 24 hours a day, 7 days a week, for all of your emergency needs. Urgent care is available Monday - Friday : 8:00 am - 8:00 pm and, and Saturday: 10:00 pm - 4:00 pm.
Does Medco ER have urgent care services?
Yes. We offer urgent care services with no appointment needed. Urgent care is available Monday - Friday : 8:00 am - 8:00 pm and, and Saturday: 10:00 pm - 4:00 pm
Can I call and ask you if I should go to the ER?
Please call us at any time. We’re always here for you. But be mindful we will not be able to adequately diagnose your condition or make recommendations about your care without first assessing you medically with a medical screening exam. We do not charge for any medical screening exam, so don’t hesitate to come directly to Medco ER & Urgent Care if you ever feel as though you are having a medical emergency or need urgent care services.
Will I receive a “Surprise” bill that I was not expecting?
You never have to worry about the cost of care when being treated at Medco ER & Urgent Care. Our mission is to help all patients who come through the door to ensure they get the care they deserve at a fair price with no “surprise” or balance billing. We take great care to review each claim and ensure that your insurer processes the claim correctly based on your level of care.
How do I know if I will be billed for emergency care or urgent care?
Upon presentation, each patient is seen within minutes by one of our board-certified physicians, who determines if the patient requires emergency care or if urgent care services are more appropriate. The result of that determination is discussed with the patient before treatment is initiated. Our front office staff discusses all fees in advance and works aggressively with insurance carriers on behalf of our patients to ensure claims are filed correctly for their level of care.